How can we help you?
Frequently asked questions
Shopping with us
On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.
We do! – Before placing your order make sure to reach out via email to get the quote as with so many items each next day shipping price will vary heavily.
See the individual product page to identify what delivery service available. For more information about Delivery options click here.
Most standard products are able to have different delivery times which needs to be specified in an email before ordering the product. Oversized and Carbon products are unable to be shipped overnight.
You can make your selection of delivery at checkout. For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.
When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.
Items that are back ordered are indeed that! We and the manufacturer do not have the item in stock. Depending on the item this can be anywhere from 1 week to 12 weeks. For product questions and availability please reach out before placing your order to get an accurate date of stock.
After sale support
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
You may return your order to us at our company address, within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account. The customer is required to pay for shipping on item return.
Special order items are unable to be returned, this includes back ordered, custom, invoiced, or oversized items.
A more detailed list and complete return guide is found here.
Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.
Product help
Racing bodywork typically comes with challenges and does not always fit perfectly. With most bodywork intended for trimming or drilling holes it is best to use bodywork with stock options on your bike or with manufacture recommended options.
Many racing products we offer will require the removal of your kickstand. This is typically stated in the item description and is not a cause for returning the product.
All warranties are done through the manufacturer. We are able to help you with the warranty process and make things as easy as possible. For more information on warranties click here.
We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.