ALL RETURNS THAT WE RECEIVE WITH PACKAGING IN ANY CONDITION OTHER THAN BRAND NEW / UNOPENED / UN-ALTERED , WILL BE CHARGED A RESTOCKING FEE OF 20%
Pre-Order/Back-Ordered Item Return Policy
The cancellation of back ordered or pre-ordered items are unable to be changed after two weeks past the order. Before the two week date you are able to change your order to in store credit or receive a 30% cancellation fee for the item.
Hard Parts & Accessories Return Policy Information:
Returns must be returned to Daisuki Racing within 30 days of your original shipping date.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags and packaging material included IN THE SAME CONDITION IT WAS RECEIVED. The packaging can not be damaged or missing in any way. DO NOT USE THE PRODUCT PACKING AS THE RETURN BOX. This is how we ensure that YOU receive brand new and un-altered items. Please do not order multiples of the same or similar item with the intention of returning the majority of your order. Please contact us before ordering if you need information regarding your items, and we will be happy to help you avoid a return. If this policy is abused, we may charge a restocking fee, or refuse service.
Items that have been installed or attempted to be installed, scratched, run, “taken for a ride” or blemished in any way are NOT acceptable returns. This literally means ANY instance that shows the item is not brand new, just as it came from the factory. Our returns department is well trained to be able to determine if an item has been used or altered in any way. We do this to fully protect ALL customers.
Electronics, Fuel Modules, Tuners, Lights or Batteries that have been removed from packaging or manufacturer seal broken are non-returnable due to safety concerns. Again, this may be a slight inconvenience for some, but we do everything possible to protect our customers.
Suspension components are NOT eligible for returns.
*Special Order items are NOT eligible for returns. Custom color options, rare parts, unique configurations, etc.
Items MUST be in original sealed and unopened condition to avoid a restocking/processing fee of up to 25%
Returns must be safely packaged to prevent shipping damage and additional fees (insurance and tracking is recommended). It is fairly common for shipments to sustain minor damage from insufficient packing material. The best option is to replicate the packing that the item had, when you received it from our location.
Returns MUST be pre-approved to obtain an RMA authorization for any return to be processed.
Returns that do not meet these requirements will not be processed and will be returned to the customer or are subject to a processing fee.
Returned items that utilized any FREE shipping promotion for the order, are subject to a refund, minus our actual shipping cost of the order. The amount we paid to ship to you originally will be deducted from your refund. *Technically the shipping wasn’t free for us, we simply covered that cost in exchange for your order. If you return/cancel the order, then we must recover our expense of your original shipping.
The customer is responsible for the safe return shipping to our location. We advise that all returns be packaged safely and that shipping insurance and tracking is purchased to protect your return. All returns must be authorized by our sales team before the return can be processed.
Once your return is received and inspected by Daisuki Racing returns department, your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-7 business days after your credit is applied for it to be posted to your account. Any reward points earned or used on a returned order will be deducted from the refund (if necessary).
*Special Order items are any items that are not regularly kept in stock or have special color and finish options (Levers, Colored Screens, etc) as well as any handmade items or custom parts. Feel free to contact us before you place your order to verify if your item is a Special Order item. All handmade SC-Project exhausts are considered special order items.
*Drop shipped items are not able to be returned or refunded and are classified as special order. In some cases we will have a 30-50% restocking fee at our discretion.
Daisuki Racing Accessories Return Address: (write your RMA number on the box or with a note inside the box)
Daisuki Racing
1819 S Flores St San Antonio TX, 78204
Please CONTACT US to initiate a return authorization, or to inquire about a return. Please include photos of your item, to ensure that your return is available for return.